国网安阳供电公司：全过程精准服务 助力特色产业发展 State Grid Anyang Power Supply Company: Accurate services throughout the entire process to support the development of characteristic industries “你们新建厂房的用电方案我们已进行了详细规划，明确了各阶段时间点和相关工作，让厂房实现建成即生产。” 9月9日，国网安阳供电公司客户经理王利杰在安阳市六村乡兴隆农产品公司走访时，对该公司负责人杜建刚通报供电工作进度。 “We have made a detailed plan for the power supply plan for your new factory building, clarifying the time points and related work for each stage, so that the factory can achieve production as soon as it is built,” said Wang Lijie, the customer manager of State Grid Anyang Power Supply Company, reporting the progress of the power supply work to Du Jiangang, the person in charge of Xinglong Agricultural Products Company in Liucun Township, Anyang City, during a visit to the company on September 9th. 安阳市六村乡兴隆农产品有限公司是以出口辣椒为主的生产加工为一体的企业，产品远销美国、西班牙、德国等地。为服务好尖椒产业链发展，国网安阳供电公司多次组织台区经理对辖区尖椒深加工企业走访排查。协助企业对内部用电线路、烘干机、运输线等用电设备进行体检，仔细排查遮阳板、风机等用电设施，为企业提出科学用电建议。在前期走访过程中，国网安阳供电公司员工了解到兴隆农产品公司计划增建分厂扩大生产规模。获悉该情况后，供电公司工作人员前后三次来到该企业走访，与企业负责人面对面沟通，详细了解企业现有用电实际情况和发展规划，实地勘察了解周边电源现状，提前综合制定新增用电方案，为企业发展解决后顾之忧。 Xinglong Agricultural Products Co., Ltd. in Liucun Township, Anyang City is an enterprise which is mainly engaged in the production, processing and export of chili peppers. Its products are exported to the United States, Spain, Germany and other countries. In order to serve the development of the pepper industry chain, State Grid Anyang Power Supply Company has organized multiple visits and inspections by district managers to pepper deep processing enterprises in its jurisdiction. They assist enterprises in conducting physical examinations of internal electrical circuits, dryers, transportation lines, and other electrical equipment. They also carefully inspect sun visors, fans, and other electrical facilities, and provide scientific electricity recommendations for enterprises. During the previous visits, the staff of State Grid Anyang Power Supply Company learned that Xinglong Agricultural Products Company planned to build a new branch to expand its production scale. After learning about the situation, they visited the company for three times. They not only had face-to-face communication with the company’s manager, but also got a detailed understanding of the current electricity consumption situation and development plan of the company. What’s more, they conducted on-site investigations to understand the current situation of surrounding power sources, and formulated a comprehensive plan for new electricity consumption in advance, so as to solve the concerns of the company’s development. 入秋后，随着天气持续晴好，安阳地域尖椒陆续进入采摘季。红彤彤的尖椒挂满枝头，椒农们在田间忙碌的采摘、装袋，销往市场。经过20多年的不断发展，安阳市内黄县已形成豫北地区最大的尖椒集散地市场，相关辣椒制品出口到10多个国家。 After entering autumn, as the weather continues to be sunny, the pepper in Anyang area gradually enters the picking season. With red peppers hanging all over the branches, in the fields pepper farmers are busy picking, bagging, and selling them to the market. After more than 20 years of continuous development, Neihuang County in Anyang City has formed the largest pepper distribution center market in northern Henan Province, and related pepper products are exported to more than 10 countries. 近年来，国网安阳供电公司持续优化电力营商环境，着力提升客户“获得电力”服务水平。在提高办电便利度方面进一步深化小微企业“三零”（即零上门、零审批、零投资）、和大中型企业“三省”（即省力、省时、省钱）用电服务，全面提升客户“获得电力”服务感知。不断完善“电力首席服务官”、“网格化经理”服务模式，通过线上、线下双渠道与客户建立有效沟通联络机制，及时掌握辖区客户生产运营情况，深度掌握客户用电需求，提升电价策略服务，为企业发展提供全过程精准服务。 In recent years, State Grid Anyang Power Supply Company has continuously optimized the electricity business environment and focused on improving the service level of customer’s “electricity access”. On the one hand, it further deepens the “three zero” (zero on-site visits, zero approvals, and zero investments) electricity services for small and micro enterprises, as well as the “three saves” (labor-saving, time-saving, and cost-saving) electricity services for large and medium-sized enterprises, in order to comprehensively enhance customers’ perception of “electricity access” services. On the other hand, it continuously improves the service modes of “Chief Service Officer of Electric Power” and “Grid Manager”, establishing effective communication and contact mechanisms with customers through both online and offline channels, timely grasping the production and operation situation of customers in the jurisdiction, deeply understanding the electricity demand of customers, enhancing electricity pricing strategy services, and providing accurate services throughout the entire process for enterprise development. 下一步，国网安阳供电公司进一步落实惠企助企政策，推动“免申即享”工作落实，让企业在电力服务方面得到实实在在的实惠，不断提升客户满意度。（刘朝卿） Next, State Grid Anyang Power Supply Company will further carry out the policy of assisting and providing benefits to enterprises. At the same time, it will also promote the implementation of the “no-application-required” work, in order that enterprises can receive tangible benefits in power services and that customer satisfaction can be continuously improved. (Liu Chaoqing)